We offer RMA replacement without any restocking fee to customers who have received a defective product. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. There is a restocking fee of 15%onall returns for refund.RMA processing time is 5-7 business days once the package has been received.Packages received after 10 business days will not be accepted and the warranty period will be considered voided and cancelled. Packages must be received by us within 10 business days after the RMA number has been issued. Return Merchandise Authorization number (RMA) are valid for only 10 business days.All refunds will be made back to the customer’s original form of payment within 7 business days of receiving the return merchandise.No returns or exchanges will be accepted after 30 days.The return/exchange policy begins on the customers purchase date. Platinum offers a 30 day return/exchange policy, unless otherwise noted.*Note: Platinum does not accept returns for refunds or exchanges of the following items: Open Software, Downloadable Software Products (Digital Downloads), Software Product Keycards, Online Subscription Software, and items manufactured by LG, Gigabyte, and Fortinet. We are NOT responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void the manufacturer warranty.All products are shipped to the customer the exact same way that we receivethem from the manufacturer.*Note: 'BULK' and 'OEM' items do not come in a retail type of packaging, donot include hardware, accessories, cables,software, or literature. All products advertised as BULK or OEM are brand new and carry the manufacturer’s full warranty.All products sold by Platinum are brand new and carry the manufacturer’s full warranty.This might affect you if you live in a rural community that does not accept deliveries from any specific shipping company. We reserve the right to select which shipping company/carrier will deliver your product. Expedited shipping is the only shipping method offered for these locations. Territories shipments have an additional shipping fee equal as Expedited. We process and ship orders Monday – Friday and are unable to offer weekend or holiday delivery.įree shipping to continental United States (48 States) only.Alaska, Hawaii & other U.S.

However, we cannot control transit time once your package is handed over to the courier. Handling time: All orders are shipped as soon as possible within 1-2 business days after payment confirmed.

Amd fan color control